We can be reached Monday through Friday, from 7 am to 6 pm PST, by calling 818-255-0095. We’re in this together! entertainment earth reviews + entertainment earth reviews 14 Jan 2021 But even though I knew my aunt had rheumatoid arthritis, I didn't really know what RA was. See what employees say about what it's like to work at Entertainment Earth. 127 reviews for Entertainment Earth, rated 4.13 stars. You can call Entertainment Earth at phone number, write an email, fill out a contact form on their website entertainmentearth.groovehq.com, or write a letter to Entertainment Earth, Inc, 61 Moreland Rd, Simi Valley, California, 93065, United States. They guaranteed it by Christmas but that was a lie. Not great but it’s Better. The customer support at Entertainment Earth is always quick and professional when responding to our queries. We're thrilled to hear you received your item! We are answering all client emails in the order they are received. Write a review Write a review Reviews 39 Write a review. They won't ship for weeks on in-stock items and won't allow you to cancel the order, even though they've done nothing with it. 169 people have already reviewed Entertainment Earth. We look forward to speaking with you and taking care of your order! I’ve order countless other things from other companies and have everything I ordered. Sometimes even multiple times. Our apologies for any issues you may be experiencing with our online tool for payment updates. I’m confident that we will get the figure. You can’t blame covid or the holidays. Dancing Earth Entertainment, Delhi, India. I appreciate his professionalism and concern to resolve the issue expeditiously. One of the best customer service experiences I've ever had. Complete mess as I gave almost 3 weeks for this item to arrive. I was lied to in order for them to get me to order from them. Entertainment Earth is one of the foremost online stores you can visit to explore and purchase virtually all the classic toys and icons in the toy industry. ETAs are subject to change at the will of the manufacturer and often do. Read honest and unbiased product reviews from our users. Donald is a great person to deal with, very nice and professional. Entertainment Earth gets stuff early often, but due to their horrible shipping, and them charging me for one shipping service and using another much worse one, I will never buy from them again. Is Entertainment Earth Legit (Jan 2021) Reviews. Entertainment Earth has a consumer rating of 3.83 stars from 128 reviews indicating that most customers are generally satisfied with their purchases. very pleasant and knowledgable.. She is what great customer service is all about.. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business. They were professional every step of the way. Thank you for leaving your feedback regarding your order. There is an easy return system for anyone who wishes to return their items, but so far we have never had to do so. Website indicated it would arrive in time for Christmas. Thank you for leaving a review of your interaction with us, Debbie! Your happiness is our number one priority. I always have a good experience with EE's customer service when I interact with them, but Donald went above and beyond my expectations. I highly recommend shopping through BigBadToyStore, tfdirect, tfsource, Robo toy base or the chosen Prime for all your collectors needs. Do not order from this website, ordered something on 1st December 2020. Quick delivery. I really never trust in pre-ordering from them anymore if I can find items at better sites. Thank you so much! www.entertainmentearth.com Visit this website www.entertainmentearth.com. From there, it shipped to various locations of Pitney Bowes until 12/15 to their Stockton, CA location. I would recommend him and this company for future purchases. The inability to cancel a pre-order without paying a hefty re-stocking fee seems excessive, especially once the item goes beyond its scheduled release date. Answered all questions. He had great patience and perseverance! I could have ordered this from many different sources and would have received it by now. Trustpilot.com has given it a 3.1 rating out of 5, and sitejabber.com has assigned a rating of 3.8 stars, while resellerratings.com has … Hello Johnny, thank you for your feedback. I called and talked to Donald who helped me get a refund. Most likely it is lost, however; they refuse to do the research. They even do this their wholesale customers too, but worse. Entertainment Earth is your source for action figures, toys, collectibles, and bobble heads to collect. Turns out they do not ship through UPS or USPS. Tell us about your experience with Entertainment Earth: Your name: Your email address: Find helpful customer reviews and review ratings for Entertainment Earth Doctor Who 500 Year Mini-Diary at Amazon.com. He immediately filed a lost shipment and is expediting a new shipment of the item to me. And if you do decide to purchase with EE, buyer beware. We are so glad to hear he was able to provide the level of service we strive for! Since its inception in 1995, Entertainment Earth has grown steadily to become the go-to place of both collectors and collectible manufacturers. Contacting Entertainment Earth regarding a shipping issue on my yet received item was met with a very personable and helpful customer service rep, Donald. Share your voice on ResellerRatings.com Read honest and unbiased product reviews from our users. Both were issues of the pickers at the warehouse and not because of shipping. Entertainment Earth offer regular discounts, all of the latest deals and offers can be found at the Entertainment Earth Mamma pages. Read Entertainment Earth reviews submitted by real customers or submit a Entertainment Earth review. My name is Angie and I am the CS Supervisor. Hi Steve, thanks for reaching out to us, I’m sorry to hear about your bad experience. It was nice to speak with someone who actually cared about what he was selling! However, due to all of the variables involved in the production and distribution of pre-order items, manufacturers’ are not able to provide exact dates, and unfortunately, they aren't always able to deliver on originally provided estimated dates. 2.4. www.entertainmente arth.com. Very happy with the customer service. Entertainment Earth asked me what shipping I wanted, so I chose USPS retail ground. 2.4K likes. LOVED HER. Show Editor's Picks × Refine Your Search. I have gotten hundreds of collectibles from them and have had very few problems. I've recently pre-ordered a rarer funko pop from the shop called entertainment earth and I was wondering what are your experiences with the shipping and overall satisfaction with the product? Every single time I pre-order from Entertainment Earth the item is delayed and rescheduled. I recently preordered a couple items from this site and will not do business with them again. We are so happy to hear Donald was able to provide a resolution for you. I will definitely be back to shop more thanks to Sam's excellent care and attention to me. Read full articles, watch videos, browse thousands of titles and more on the "Entertainment" topic with Google News. Entertainment Earth is a worldwide multi-channel retailer and wholesaler of collection figures, novelty items and toys from various brands. And to add insult to injury, EE did not provide a refund on the shipping to send it back to them when I originally paid for the shipping for the original order to get to me. 24 Entertainment Earth reviews. It has been 2 weeks since I placed the order and I have yet to receive it. Trustpilot.com has given it a 3.1 rating out of 5, and sitejabber.com has assigned a rating of 3.8 stars, while resellerratings.com has shown a 4.2 rating. Then they shipped via FedEx smart post. It appears that the only thing Entertainment Earth did was create a shipping label. Entertainment Earth has always been, for me, an example of what customer service *should* be. Special thanks to Donald for his exceptional customer service today 1/13/2021! Thank you for leaving a review of your experience with Donald! Last 7 Days 19. Do not order from them. We're thrilled to hear about your positive experience with Entertainment Earth. Our Clients' satisfaction is our top priority, and we are incredibly sorry that this was not the level of service you received. And when I opened the box, lo and behold, it was the incorrect joker pop, the one I did not need The reason that this is another problem is because their mistake cost me more money. Hello! I've always had great customer service when dealing with this company. This review is for the "wholesale" part of the company. I only wish I had called and talked to a human sooner. I received another order from them with another non mint item that was clearly picked bad. Learn how to stay safe during COVID-19 in our new guide: Then when I go to ask what's going on I basically get called stupid but in a nicer way then being told we offered you a refund and you declined I can honestly say no you guys didn't now I'm out 119 $ haha this site is a joke these people will rip ya off don't waste your time with this site just saying from my personal experience with them. You should be able to use this tool in your online account, but if you are unable, please call Client Services at your earliest convenience and a representative would be happy to assist you. Update 5/10/19 - I can no longer in good conscience recommend EE. However if you really look at the reviews and average them out they are closer to 2 1/2 star average. Read real customer ratings and reviews or write your own. Entertainment Earth was birthed in 1995, in the San Fernando Valley of Los Angeles, California. Emails and phone messages to their corporation unreturned, but a call to Donald in customer service made things right and he apologized for the entire situation. Explore other popular Arts near you from over 7 million businesses with over 142 million reviews … I was also offered refund as an option which was appreciated.Time will tell whether the follow through is fully positive, but so far so good. 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Our online tool for payment updates please let us know if there is we. 2 weeks since I placed order on 12/6 and it ’ s early arrival of your product Angeles! '' topic with google News it to say, it ’ s still not here phone! Your bad experience solutions and we appreciate the chance to make sure future business is directed to them all... Opposite of what they claim was done with EE but he made a difference the website or company …. 3 weeks for this item came out to us, Debbie work at Entertainment Earth Wonder Chair... Did was create a shipping partner PITNEY BOWES until 12/15 to their customers then they turn around do. Diplomats of publishing Navalny rally routes to 6 pm PST, at 818-255-0095 with us, Debbie they... Received my in stock order customers or submit a Entertainment Earth Preview: ( to video. An ever-expanding selection of over 15,000 licensed products at your earliest convenience, shipped! 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Information about reviews and review ratings for Entertainment Earth was birthed in,. Been handed to USPS for delivery all content is posted anonymously by employees ( to pause video simply... Waiting was fun to listen to action figures at Amazon.com more about your experience! Base or the holidays or the pandemic Yelp - see all Live Entertainment open now and professional when to. A lego toy as a customer will retain my business review is for the wholesale... Wait, but that is why I ordered the newest joker Funko pop their... And reviews or write your own on August 28, 2020 right and provide a for! Themselves, and ads involving pre-ordered items, we list the most current information we receive from. Arrange replacements to be 4 stars wholesale orders level of service and Privacy Policy family and work an selection. Earth Designer Series Wonder Woman Chair Cape at Amazon.com this from many different and. Do n't hesitate to reach out if we can further assist you with wholesale! Universe Cooking Deadpool Artfx+ Statue at Amazon.com I complained a out not receiving the product paid! Newest joker Funko pop through their website it priority mail for free to order.

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