If, as a result of your behaviour, we divert the aircraft to an unscheduled place of destination and make you leave the aircraft, you must pay us the reasonable and proper cost of the diversion. 23483 Line No. If there is no space on the flight, we will use reasonable efforts to carry you to your next or final destination on a later flight. The Convention for the Unification of Certain Rules Relating to International Carriage by Air, signed at Warsaw, 12 October 1929 (referred to below as the Warsaw Convention). 8.e.3) You must not take swords, knives, archery bows, arrows or similar weapons into the aircraft cabin. It’s the most comprehensive source of market intelligence in the world, with around 50 per cent of content translated from non-English sources. 8.k.3) If a person claiming a piece of checked baggage cannot produce the baggage identification tag and if one has been issued, the baggage check, we will deliver the baggage to them only if they can prove to us that the baggage is theirs. British Airways’ South African franchise Comair has extended its grounding for one of the most prolonged periods we’ve seen in the industry to date. a passenger arriving at an airport for onward travel to another country: your baggage other than your checked baggage. 15.e.7) We are not liable in any way whatever for damage to items which you include in your checked baggage although you are forbidden from including them under clauses 8c, 8d or 8f, or in the case of permitted firearms you have not complied with the conditions for including them under clause 8d. British Airways’ franchise partner in Southern Africa, Comair, plans to resume flights from December 2020. Schedules, remedies for delays and cancellations and denied boarding compensation. restrictions on using electronic devices on board the aircraft; smoking and drinking alcohol on board the aircraft; limits on the measurement, size and weight of baggage. 4.a.5) We may charge any surcharge to the fare for your ticket which applies under our tariff on the date you pay for your ticket, for example a fuel or insurance surcharge. You will have the option of either accepting the revised fare or maintaining your original transportation. If you are in doubt, please ask us or our authorised agents for details of your free baggage allowance and our baggage regulations. the time limit we has set by which you must have completed check-in and received your boarding pass. you cannot prove that you had a valid ticket; you have been prevented from travelling by events beyond your control; and. Contact Us Contact details and directions to our premises. 7.a.31) If you have presented a spoilt, torn or damaged ticket or a ticket which has been tampered with. 7.a.33) If you have changed your transportation without our agreement as set out in Clause 3c. If, while you are on board the aircraft, we reasonably believe that you have: We may take any measures we think reasonable to prevent you continuing your behaviour. For Domestic carriage, refer to Clause 9.b. We will only carry live animals if it would be legal for them to arrive at your place of destination or transit point. Southern Africa is made up of a diverse range of countries, all with unique experiences to offer in both leisure and business. For example, if you paid in U.S.Dollars by credit card, we will make a refund in U.S.Dollars to your credit card account subject to what has been stipulated above. Only Service Dogs that have received the appropriate functional and familiarisation training and are accompanying passengers with a recognised disability which has been confirmed as such by a medical practitioner can be taken into the aircraft cabin. items likely to put the aircraft or people or property on board the aircraft in danger. We may need to change the scheduled departure time of your flight after your ticket has been sent to you or to change the scheduled departure terminal of your flight. British Airways (operated by Comair) has introduced new booking options, giving customers the flexibility to change the dates and destination of a booking without any change fee. A medical certificate, signed by a medical practitioner, certifying that the passenger has a recognised medical disability requiring the assistance of a Service Dog; A certificate from the Guide Dog Association of South Africa or other organization affiliated with Assistance Dogs International and the International Guide Dog Federation confirming that the Service Dog has received the necessary functional and familiarisation training. 3.a.1) We will only carry you if you are the passenger named in the ticket. recklessly and with the knowledge that damage would probably result and you prove that our employees or agents responsible for the act or omission were acting within the scope of their employment. 7.a.14) If you have not, or do not appear to have, valid travel documents. the two or three letters or the letter and numbers which identify particular air carriers. Comair removes booking change fees for British Airways services. may potentially exceed 113,100 SDR's, they will be reduced accordingly if we prove that the damage was not due to the negligence or other wrongful act or omission of us or our agents or that the damage was solely due to the negligence or other wrongful act or omission of a third party. On some services we have an arrangement with other airlines known as code shares. You must not take any item into the aircraft cabin which you are forbidden from taking into the aircraft cabin by law. 7.a.32) If you cannot prove you are the person named in the ticket. 7.a.1) If carrying you or your baggage may put the safety of the aircraft or the safety or health of any person in the aircraft in danger. 5.a.3) We or our authorised agent may charge additional carrier or agency fees for issuing or changing your ticket or provide other reservation services. present to us all passports, visas, health certificates and other travel documents needed for your journey. 8.d.1) We no longer carry any firearms on our flights as from 1 March 2013. We will give you a refund if and when we are satisfied that the original ticket has not been used before its validity period ran out. 8.e) Dangerous items you must not take with you onto the plane. 17 SDRs (US$20) for each kilo of your checked baggage; and. Only Service Dogs trained by the Guide Dog Association of South Africa or other organization affiliated with Assistance Dogs International or the International Guide Dog Federation accompanying a person with a recognised disability shall be accepted for carriage in the cabin. 2 of Montreal (1975). Your dream job could be waiting for you. 8.i) Checked baggage (baggage checked into the hold). Boeing 737-376 Generic Type. 5.f.3) You should check the reconfirmation requirements of any other carriers involved in your journey and where necessary, reconfirm with the carrier whose airline designator code appears on the ticket for the flight in question. Your free baggage allowance will be shown on your ticket, or in the case of an electronic ticket, on your itinerary and receipt, and will depend on our baggage regulations applying at the time of your flight. Unless carrying the live animal is covered by our liability rules or the liability rules of the Convention, we will not be responsible for their loss, sickness, injury or death unless we have been grossly negligent. gives up any defence available to us under the convention or any laws which apply; the date of arrival at the place of destination; the date on which the aircraft ought to have arrived; or. a ticket we have issued to you in conjunction with another ticket which together make up a single contract of carriage. 5.e.2) We cannot guarantee that you will be able to sit in any particular seat. 7.a.7) If you have not obeyed the instructions of our ground staff or a member of the crew of the aircraft relating to safety or security. 10.a.1) We will refund the fare and any surcharges for your ticket, or any unused part of it and any tax, fees and charges, as set out in our fare rules and tariffs. The live animals must travel in a container as per the specifications listed in the IATA Live Animals Regulations. 6.e) We are not liable if you fail to meet deadlines. We will not be liable to you for any damage you suffer in the course of an inspection or because you are not present. We may ask you to prove that this is the case. If your checked baggage is delayed, you must complain in writing to us within 21 (twenty one) days at the latest of the checked baggage being made available to you. 15.d.5) We shall, without delay and in any event not later than 15 (fifteen) days after the identity of the natural person entitled to compensation has been established, make such advance payments as may be required to meet immediate economic needs on the basis proportionate to the hardships suffered. 7.a.21) If carrying you would break Government laws, regulations, or orders. your personal property accompanying you on your flight. Treat everyone as an individual – We respect differences and add a personal touch. If your checked baggage is damaged, you must complain in writing to us immediately you discover the damage and at the latest, within 7 (seven) days from the date you received the checked baggage. If you ask, we will replace your ticket with a new ticket if: We will not claim from you any losses which result from our own negligence. All other pets must travel in the hold as cargo. Only Service Dogs that have received the appropriate functional and familiarisation training and are accompanying Passengers with a recognised disability which has been confirmed as such by a medical practitioner can be taken into the aircraft cabin if applicable law permits it and if the necessary arrangements are in place at the relevant airports. The Warsaw Convention as amended at The Hague and by Additional Protocol No. It contains the passenger's name, flight information and a receipt. the recovery date as long as there is a seat available on the relevant flight in the class of service for which you have paid the fare; or. making a reservation and issuing a ticket; providing you with your transportation and any related services and facilities; security, administrative and legal purposes; system testing, maintenance and development; helping us in any future dealings with you; and. We will use reasonable efforts to transport you to your next stopover or final destination, without recalculating the fare. 4.a.4) If you want to change either your itinerary or your dates of travel, this may increase the fare. 13. It will serve the same domestic routes it did prior to lockdown, except for the Port Elizabeth to Durban route which is scheduled to restart in early 2021. In deciding if items are unsuitable for carriage, we will take account of the type of aircraft being used. 15.g.5) Unless we say otherwise, nothing in these conditions of carriage gives up any exclusion or limitation of liability to which we are entitled under the convention or any laws which may apply. 8.j) Unchecked baggage (baggage you carry on to the plane). Join Business Extra programme now 10.a.4) Unless you are applying for a refund on a lost ticket, we will only make the refund if you first give us the ticket and all unused flight coupons. We will re-route you within a reasonable period of time to the destination shown on your ticket using either our services or those of another airline. issue you with a ticket or voucher relating to land or sea transport or other services; check the relevant entry requirements for any country you are visiting; and. an electronic flight coupon for an electronic ticket held in our computer database. You may not be able to change these at all or only if you pay us an extra fee to do so. Look the part – Ours is a contemporary, understated style. 9.b.1) We will take all reasonable measures necessary to avoid delay in carrying you and your baggage. If the person with a baggage check or a baggage identification bag receives checked baggage without complaint, this will be sufficient evidence that the checked baggage has been delivered in good condition and according to the contract of carriage, unless you prove otherwise. If you are a small or medium-sized business and would like to earn your company points when your employees travel. Unless we say otherwise, this consists of your checked and unchecked baggage. these conditions of carriage or another carrier's conditions of carriage, as the case may be. a member of your immediate family dies; and. For safety reasons, we may decide not to allow you to use electronic devices when you are on board the aircraft, including: You must not use these items when we have told you that they are not allowed. 3.f) Your right to transfer your booking to another passenger where the Package Travel, Package Holidays and Package Tour Regulations apply. all or part of the fare for your ticket is non-refundable; have told us promptly about the events beyond your control; and. Save on worldwide flights and holidays when you book directly with British Airways. As British Airways’ South African franchise, a number of the airline’s aircraft are painted in the British Airways Chatham Dockyard livery. 15.b)The conditions of carriage of other carriers govern their liability to you. on a connecting flight from that airport; or, on a connecting flight from another airport; or. 17.a) You will have no right to damages if an action is not brought within 2 (two) years calculated from: The method of calculating the period of limitation will be determined by the law of the court where the case is heard. Please ask us or our authorised agents for details. It has been British Airways’ most successful franchise. 8.h) Our right to search, screen and x-ray you and your baggage. 7.a.20) If you ask the relevant Government authorities for permission to enter a country in which you have landed as a transit passenger. If you do not collect it within a reasonable time, we may charge you a storage fee. 11.c) Using electronic devices on board the aircraft. 7.a.24) If you have not paid the fare (or any applicable surcharges, taxes, fees or charges) for your journey. The Warsaw Convention as amended by Additional Protocol No. Travel documents, entry requirements, customs inspection and security screening. We will not honour your ticket and it will no longer be valid if you do not use all the coupons in the sequence provided in the ticket. prevents us from excluding or limiting our liability under the convention or any laws which apply; or. 7.a.22) If you have refused to give us information which a Government authority has asked us to provide about you, including passenger information requested in advance of your flight; 7.a.23) If you have not presented a valid ticket. 4.b.4) If you do not use your ticket, you will be entitled to claim a refund of any taxes, fees and charges which you paid, less a reasonable service charge. 15.g.4) Our contract of carriage with you (including these conditions of carriage and exclusions or limits of liability) applies to our authorised agents, servants, employees and representatives in the same way as it applies to us. 10.a.2) Unless we say otherwise, we will only make a refund to the person who paid for the ticket. You should choose the fare which best suits your needs and consider taking out insurance to cover instances where you might have to cancel your ticket. Comair introduced the British Airways’ brand to domestic and regional routes in South and southern Africa in 1996 when it signed a franchise agreement with … 15.g.2) We are not liable for any damage arising from the fact that: 15.g.3) Except where these conditions of carriage say differently, we are liable to you only for compensatory damages which you are entitled to recover for proven losses and costs under the convention. "British Airways’ ongoing support is a huge vote of confidence in the future of Comair," says Orsmond. 16.b) Complaints about damage to checked baggage must be made in writing within 7 (seven) days of receipt of the baggage. What particular expressions mean in these conditions, Comair Limited trading as British Airways - General conditions of carriage for passengers and baggage, Terms of Carriage (British Airways and kulula.com) PDF, The conditions in your ticket or itinerary and receipt. Keep our promises – If we say we'll do something, we do it. If there is a difference in price from the original booking, any increase is payable by you at the time of re-booking and any decrease is refundable with a voucher. 7.a.8) If you have used threatening, abusive or insulting words towards our ground staff or a member of the crew of the aircraft. 1. a refund, under Clause 10b, of the fare for your ticket. 15.d.4) To the extent that damages under this Clause 15.d. The major difference between Kulula and BA Comair flights is that Kulula has a higher seating density, which results in it … 3.c.3) If you need to change any aspect of your transportation because of events beyond your control, you must contact us as soon as possible. We will give you an involuntary fare refund. Specify dietary requirements, edit details, request and reserve seats. 5.f.1) You may have to reconfirm onward or return reservations within certain time limits. Applies to British Airways Holidays bookings based on British Airways or British Airways codeshare flights only, holidays including flights on other airlines may be subject to change fees. 6.b) The check-in deadline for your first flight. a refund, under clause 10c, of the fare for your ticket. 7.a.13) If you have committed a criminal offence during the check-in or boarding process or on board the aircraft. 4 of Montreal (1975). Johannesburg is their hub, though they operate flights within South Africa, as well as to nearby countries, including Mauritius, Namibia, Zambia, and Zimbabwe. behaved in a way which causes discomfort, inconvenience, damage or injury to the crew or other passengers: refuse to carry you on the remaining sectors of the journey shown on your ticket; and. 7.a.29) If you have presented a counterfeit ticket. If we did not issue your ticket, you must apply for a refund from the airline or authorised agent which issued it. 6.d) You must arrive at the boarding gate on time. If you do not complete the check-in process by the check-in deadline, we may decide to cancel your reservation and not carry you. Passengers on a British Airways flight operated by us shall not make any claim against British Airways Plc which arises out of or in connection with or as a consequence of the operation of a flight operated by us. the places, except the place of departure and the place of destination, set out in your ticket or shown in our timetables as scheduled stopping places on your route. Comair signed its franchise agreement with British Airways in 1996 and had been the UK carrier’s most successful franchise. BA South African franchise Comair will suspend all service from Thursday. Check in online, print boarding passes and manage your British Airways booking. Photo: British Airways Three-week SA lockdown impacts BA carrier. If these conditions of carriage are inconsistent with our regulations, these conditions of carriage will apply. 7.a.34) If you have failed to present your ticket or your boarding pass or your travel documents to us when reasonably asked to do so. We will not be liable to you for any loss or expense you suffer if you fail to meet check-in deadlines, fail to present yourself for check-in or fail to be at the boarding gate on time. a scheduled stop on your journey at a point between the place of departure and the place of destination. If you have not paid for your ticket by the deadline we or our authorised agents have set, we may decide to cancel your reservation. 7.a.16) If the immigration authority for the country you are travelling to, or for a country in which you have a stopover, has told us (either orally or in writing) that it has decided not to allow you to enter that country, even if you have, or appear to have, valid travel documents. 15.f.2) We are not liable for damage to passengers caused by delay if we prove that we and our agents took all reasonable measures to avoid the damage or that it was impossible for us or our agents to take such measures. direct marketing and market research (which we will only do at your request or with your consent, or if we give you the opportunity to opt out). your unchecked baggage is larger than the maximum dimensions or weights; does not fit under the seat in front of you or in an enclosed storage compartment; or. 7.a.30) If you have presented a ticket with an alteration made neither by us or our authorised agents. British Airways (Comair Limited) Version. Acceptance for carriage of live animals is subject to the condition that the customer assumes full responsibility for its transportation; that the animal is in good health and fit to travel at the time of its transportation. 15.a) These conditions of carriage govern our liability to you. If necessary, you must be present when your baggage is inspected by customs or other Government official. This will not apply if you fail to meet the check-in and boarding requirements in Clause 6 or we exercise our rights to refuse to carry you under Article 5.d.3 or 7. 5.a.1) We will record your reservation in our computer system. If you give us or our authorised agents contact information, we will try to let you know about any changes. 13.b) You must present to us valid passports, visas, health certificates and other travel documents. 10. Find solutions – We solve problems inventively and work flexibly within a framework. We will give you a credit for the non-refundable part of the fare. 7.a.18) If you have refused to allow us to photocopy your travel documents. 3.c.1) Your ticket is valid only for transportation shown on it from the place of departure through any agreed stopping places to the final place of destination. We will allow you to use hearing aids and heart pacemakers. However, please read Clause 15.g.1. We or our authorised agents have recalculated the revised fare for your actual transportation; and. 2.c) Differences between these conditions of carriage and tariffs and laws. 4.a.2) Your fare does not include ground transportation between one airport and another or between the airport and the town terminal. Comair introduced the British Airways’ brand to domestic and regional routes in South and Southern Africa in 1996 when it signed a franchise agreement with the UK’s largest carrier. 3.c.2) If you want to change all or part of your transportation, you must contact us beforehand. British Airways Plc shall not be liable to any passenger on a British Airways flight operated by us except insofar as British Airways Plc is an actual carrier under the relevant Conventions. 10.g) Voluntary fare refunds are made only by the carrier who issued the ticket. 8.k.1) Unless clause 8.i.3 applies, you must collect your checked baggage as soon as we have made it available at your place of destination or stopover. Please find out the check-in deadlines for your flight before you travel and keep to them. As on British Airways operated flights, only recognised assistance dogs are allowed in the cabin. (Checked baggage normally travels in the hold of the aircraft.). Terms of Carriage (British Airways and kulula.com) PDF. Boeing MSN. If a code share applies to your flight, we or our authorised agent, will let you know if we or another airline will be operating the flight at the time you make a reservation. cause you to miss a connecting flight on which you hold a confirmed reservation; make a significant change to a flight time which is not acceptable to you; fail to stop at your place of destination or stopover; cause you to miss a connecting flight on which you hold a confirmed reservation; or. your ticket has been issued as part of a package to which the Package Travel, Package Holidays, Package Tours Regulations 1992 S1 1992/3288 as amended (the Regulations) apply; you want to transfer your booking under Regulation 10 of the Regulations; you prove to us or our authorised agents that you have satisfied the requirements of Regulation 10 and are entitled to transfer the booking; you give us or our authorised agents reasonable notice of your intention to transfer the booking before your date of departure; you give us or our authorised agents the full name, address and contact number of the person to whom you want the new ticket to be issued; you deliver your ticket to us or our authorised agents; and. 7.a.19) If you have refused to give your travel documents to a member of the crew of the aircraft, when we have asked you to do so. British Airways do not offer a company travel loyalty programme in the US but our partner American Airlines does. 8.k) Collecting and delivering baggage checked into the hold. any other costs we reasonably pay or agree to pay. In addition, if you are a passenger with a disability which causes you to need a bulkhead seat, such as a disability which causes you to be accompanied by an assistance dog in the cabin in accordance with Clause 8.l, and you request a bulkhead seat, it will be provided to you if it is not already assigned to another passenger with a disability. 7.a.36) If you have failed to arrive at the boarding gate in time. Passengers assisted by Service Dogs shall provide us with the following: We will not accept live animals at airport check-in counters, with the exception of Service Dogs. the period for which your ticket is valid. We may charge a reasonable administration fee for issuing a new ticket, unless the loss or damage was caused by us or our authorised agents. 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