Tell me about your previous work experience ? While you’re doing all your interview prep homework, take some time and investigate what the company’s customer service policy is. Luckily, we’re here to help guide you and make sure that your customer representative ninja skills are as sharp as a proverbial katana. Regardless of what the company is producing, be it a physical product, a less tangible service or a combination of both, knowing exactly what the company produces and how the public interacts with them is critical when it comes to providing customer service. What They Want to Know: Potential employers want to know if you have experience in a similar role. For any situational question you’ll want to focus on qualities you possess and how those align with the needs of the company in relation to the job you’re applying to. Keep in mind that not all communication takes place out loud. What do you like/dislike the most about customer service? Are you confident in utilizing multi-line phone systems? We’ll also follow up those tips and tricks with ten of the most common customer service interview questions along with a brief explanation on why hiring managers ask these questions and what you should focus on when you answer them. This is another problem-solving question wrapped in layers being asked by a hiring manager who is trying to determine exactly how you’ll handle a similar situation should it arise again. Overall, when you practice your answer, you want to tell a great story about yourself that you can share in no more than two 1. FREE BONUS PDF CHEAT SHEET: Get our "Job Interview Questions & Answers PDF Cheat Sheet" that gives you "word-word sample answers to the most common job interview questions you'll face at your next interview. The first thing we need to do is take a quick look at the types of questions you might reasonably expect to answer in a customer service interview, starting with the traditional ones. And if you’re still with us, that means you’re not only going to be well prepared for that job interview, but that you’re ready to master the customer service interview ninja skills we’ve discussed here that will help move you from regular job applicant into the Perfect Candidate! conservative, common interview questions about customer service. While you might consider those amazing examples of customer service, the company these individuals represented at the time probably wouldn’t. Take detailed notes. That means being courteous and pleasant to customers or clients. Tell me about your previous customer service experience. All of these components of customer service lead to happy and loyal customers, which I know is the ultimate goal of your company. Mike is a job interview and career expert and the head writer at TheInterviewGuys.com. By using The Balance Careers, you accept our. ), Of course, what good is it if we just pointed you in the direction of all these past blogs we’ve posted and left it at that? This allows them to accurately assess how you’ll act on the job and how you’ll behave when similar situations arise in the future. To Introduce Yourself in a Job Interview: Mind the context. Why It Works: This candidate does a thorough job of listing all of the primary skills that good customer service representatives need: professionalism, active listening, a customer-centric focus, problem-solving, and communications. How to Answer: Tell me about yourself. Tell me about yourself can be one of the most frequently asked questions in job interviews. Of course not! It’s also an opportunity for you to demonstrate your flexibility and adaptability (also great qualities) and your ability to think on your feet and work in a team (all equally valuable customer service qualities!) Not only will you be able to go into the interview with a good idea of what you could possibly be doing in the future, it will help you tailor your situational questions in such a way that they align with the policies and guarantees the company already has in place. It's also a choice being considered by many jobseekers, especially for fresh grads. Firstly, he or she wants to know that you are familiar with the retail/customer service lingo. Learn more about The Interview Guys on our About Us page. I know customer satisfaction is extremely important to your company, and it is always something I strive for in my retail experience. That’s why we’re also going to include our top five tips and tricks intended to help you prepare for your customer service representative interview by highlighting the things you should do before you get to the interview! What was the biggest challenge you faced in your last position and what did you do to improve it? This can be a trap question meant to lure you into recalling an event when you had amazing customer service that may or may not have bent the company rules. What do you mean by inbound and outbound process? When you answer “Tell me about yourself,” etch a positive depiction of yourself in the hiring manager's mind. Sound familiar? It also depends on the role. Yet, you should answer it in your own way, making you differentiate from other candidates. After all, customer service is more than just being a friendly face, and employers want to make sure you know this. We’ve covered a ton of ground in this post! Alison Doyle is the job search expert for The Balance Careers, and one of the industry's most highly-regarded job search and career experts. (Ooh, see what we did there?). What did you do? conservative than you would during your off-time, or just making sure that your interview outfit is clean, pressed, and free of lint or animal hair. Dig a little deeper than you normally would into what the company stands for and what their history is. What Customer Relationship Management (CRM) software are you familiar with? You can demonstrate your understanding of strong customer service throughout the interview. Remember, we’re thinking like ninjas, and like a ninja, you’ll need to tuck and roll when confronted with a situation like this. The perfect answer is one that strikes a balance between being too self-reliant and being too indecisive. What are the major types for outsourcing? Tell me about yourself sample answer for fresh gradates with no work experience, software testers, software engineer, sales profesionals, IT professionals, content writers, marketing professionals, advertising and customer service, HR and academic couselors. Are you able to work a flexible schedule? You’ll also find examples of strong answers to the question. At its core, customer service is all about communication and communication is a quality (there’s that word again) that a hiring manger is absolutely going to be specifically looking for. Focus on a skill or talent that does not fit into your work experience but that indicates a strength that would add value to the job. The hiring manager uses this question to determine exactly how far you’ll go to ensure good customer service and how that aligns with the company policy and mission. However, another important part of customer service is communication—you need to listen to people’s concerns and answer questions in a clear, efficient manner. Yes, the hiring manager wants to know if you have the skills to do the job, but they also want to know how you solve problems, how you handle conflict, and how well you get all this done while still managing to preserve the integrity of the company within the guidelines of the mission. In this technique, you describe a Situation, the Task or challenge involved, the Action you took, and the Result of this action. This question is another one meant to assess your skill level and qualification for the position you’re applying for. Yes, the STAR method applies here as well. “What would you like to know?” This statement completely throws the question back at the interviewer in somewhat of an insulting way and he/she is forced to reword the question. Do your research. Get to know what the job is like and what the employees are expected to know. Of course, when you’re interviewing for a position as varied and multi-dimensional as a customer service representative, it makes sense to cover as wide a variety of types of questions and scenarios as possible! Although this answers the question, this isn’t what the Customer service jobs stretch across all sectors, and involve all types of jobs, from retail to food, industrial to scientific, educational, medical, service…basically, if an organization has anything to do with providing a product or service to the public, you can bet there’s a customer service representative somewhere in that mix. Most customers already begin to feel taken care of once you listen carefully to their concerns. A General Answer to “Tell Me About Yourself” Possible Answer 1: “I am a self-starter with strong interpersonal skills. A job in the customer service industry is one of the most in-demand careers today. How to Answer: Tell me about your customer service experience. Tell me about yourself? Why they ask this: The hiring manager is curious about what you think good customer service is. Don’t focus on what the company will be providing you. “So, tell me about yourself.” By now, you know the wrong answer. Here is how to answer questions about customer service, along with tips on what the interviewer is looking for, and examples of the best responses. If you show that you understand what makes good customer service, the interviewer will have confidence that you can handle the job. Now let’s look at the types of questions you might be asked and why, and what you should consider when answering them! Again, we’ve gone over these in depth and you can see all that information here in our blog post Behavioral Questions and Answers 101. Read recent news stories about the organization, and follow the company on Twitter, Facebook, Instagram, etc., to find out what face the company presents to the world. Tell me something about yourself that I don't know from your resume. Not only will you be better prepared to answer any question the interviewer might throw at you, but you’ll also be able to truly target those answers. Focus instead on what you’re bringing to the company and how it specifically aligns to the job you’re applying to, the company mission and culture. Here is a selection of sample answers you can use to respond to questions about customer service. These are the questions you can expect to hear in any customer service interview… whether it’s a … The key to questions like this is to remember your goal is to make things right for the customer, and that can mean finding someone who does know the answer. It’s one of the most frequently asked questions in an interview: Tell me about yourself. They should give away some secrets that you can then use in your interview to answer this question, which will greatly impress the hiring manager. Most call center applicants answer, “Tell me something about yourself”, like an NBI application. Customer service is listening to customers and helping to resolve their issues so that they remain happy and loyal. While these might be considered “ice breaker” questions, they are no less important than any other questions you’ll be answering during your interview and you should make sure you’re prepared to answer them quickly and efficiently. etc. This is a variation of the common interview question "Tell me about yourself" and is a little more tricky to answer. We’ve gone over traditional interview questions before, so to quickly recap, traditional interview questions are the ones that basically get the interview machine rolling, the “starter” questions. Listening is such a critical, and sometimes overlooked, part of customer service. This might mean keeping your makeup or jewelry more (or less!) Appeasing an irate customer is no easy task, but delighting them can be even more challenging. 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This list also means that, as a job seeker who is interested in interviewing for a customer service representative position, you should be prepared for an incredibly wide array of potential interview questions. An example can help connect your answer back to why you are a strong candidate for the job. No, we’re not saying avoid the question by rolling into a ball and bouncing out of the room. Describe [Amazon product or service relevant to the role] as you would to a prospective customer. If it is, then make sure that you’re exemplifying those traits from the absolute very beginning of the interview. These are questions designed to quickly let the interviewer know who you are and what your background and qualification level is before moving into the more in-depth questions like behavioral and situational. Here’s an excellent “Tell me about yourself” sample answer in this scenario: Until recently, I was in a customer service role for an enterprise cell phone company where I learned how to interact with a wide array of people under stress. You might feel a little awkward, but the impression you'll give is one of someone who's already aligned with the brand. 23 examples on how to answer Tell Me About Yourself Sample Answers for students, freshers and experienced professionals. Provide an example of a time you demonstrated the customer service qualities you mention or explain how you learned about customer service through a particular experience (make sure it is a positive experience that demonstrates your skills). For a Common job interview. Answered by professional interviewers and hiring managers. including tips on how to score the highest marks. Click Here To Get The Job Interview Questions & Answers Cheat Sheet, 200+ Job Interview Questions List (PDF Practice Cheat Sheet Included), How To Write A Killer Resume Objective (Examples Included), Behavioral Interview Questions And Answers 101 (+ Example Answers), The Best Cover Letter Format For 2021 [3 Sample Templates], 8 Phone Interview Tips That Will Land You A Second Interview. You’re going to be expected to work with a wide variety of personalities and levels of understanding when dealing with customers. This means making sure you’re actually a suitable candidate for a customer service representative position before ever setting foot in a hiring manager’s office. Call volume, follow-ups, internal responsibilities and other time-sensitive duties yourself, ” a! A couple of reasons sample customer service, the STAR Method applies here well. S information on why interviewers ask this: the hiring manager 's mind clearly wrong. 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