Have updated record on city events/ shows etc, Excellent departmental and inter-departmental skills, Ensure that all FHR Brand Standards for Concierge are adhered, Provides exceptional Concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, confirmations and other available services, Develops and maintains strong guest relationships to ensure Fairmont loyalty, Develops & maintains contacts with business partners, concessionaires, local community and counterparts, Strong & effective communication with all other departments, Adheres to and promotes the Company’s Health & Safety policies to ensure a safe work environment and knowledgeable about all safety & emergency procedures, A minimum of two years, 4 diamond concierge or front office experience, Recognized commitment to guest service and exceeding guest expectations, Self-motivation and organizational skills with the initiative and ability to complete projects in a timely manner and proven ability to work under pressure, An operational knowledge and proficiency in Front Office Systems and Microsoft Office, A working knowledge of a second language and its application in the hotel and hospitality operation is an asset, Active member of Les Clefs D’Or is an asset, Provide exceptional Concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, confirmations and other available services, Develop and maintain strong guest relationships to ensure loyalty, Develop and maintain contacts with business partners, concessionaires, local community and vendors throughout Fairmont Hotels & Resorts, Previous Property Management System experience preferred, Must legally be able to perform bartending functions, Ability to work nights, holidays and weekends, Ability to focus attention on guest needs, remaining calm and courteous at all times Qualifications, Exhibit a willingness and devotion to servicing the needs of the international traveler, Possess excellent verbal and written communication, listening and organization skills, Should be self confident, with the ability to motivate others to action in a tactful manner, Must work well under pressure in a fast paced environment, with an ability to discern priorities and adapt quickly to different situations, A flexible schedule is required, including evenings, weekends and holidays, Computer literate, with an excellent knowledge of the CRS, Outlook and Microsoft Office, Minimum of 1 year previous experience in a related sales or customer service position, Minimum of one year of previous customer/guest service experience, Must have open availability to work Monday-Friday mornings, Must have the ability to communicate in English, Prefer previous experience working as a supervisor or manager in order to be able to work on own with little to no supervision, Self-starting personality with an even disposition, Maintain a professional appearance and manner at all times, Must be willing to “pitch-in” and help co- workers with their job duties and be a team player, Pushing, pulling, bending, stooping, upward reaching, Prolonged periods of standing and/or walking, Ability to establish and maintain effective working relationships with associates, customers and patrons, Ability to focus attention on guest needs, remaining calm and courteous, Ability to promote positive relations with all individuals who approach the Concierge Desk and by telephone, Ability to think clearly, quickly, maintain concentration and make concise decisions, Ability to maintain confidentiality of all guest information and pertinent hotel information, Ability to work well under pressure of coordinating requests at any given time, Ability to exert physical effort in setting up food table and transporting food and beverage items, Obtain assigned bank and ensure accuracy of contracted monies. Concierge Skills for a Resume. Build Your Own Now. Responsible for coordination of in-room guest services directory. © 2021 Job Hero Limited. Establishes and maintains ongoing contact with sources of information. Tracks associated statistics, Maintain inventory and order office supplies from approved vendor only, Coordinate resident access and training on appropriate IT applications. Makes dinner, theater and local recreation reservations for residents, Prepares service requests, works closely with service contractors to ensure jobs are handled appropriately, Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate associates, Greets residents and visitors. Intercept and direct calls and emails for leasing and management staff. This is a real resume for a Residential Concierge in Brighton, Massachusetts with experience working for such companies as The Ritz Carlton, The Phillips Club. Excellent communication skills—oral and written. Skills include both hard skills and soft skills. in conjunction with an approved vendor list through the marketing department. It is essential to create a positive first and last impression, Opening doors on the arrival/departure of passengers and visitors. Download and create your own document with Residential Concierge Resume (108KB | 3 Page(s)) for free. In order to impress in this field you need to be an ace operator at many different logistical and hospitality tasks required to keep hotels running smoothly and guests happy.Of course, it stands to reason that a great concierge resume has to combine all these elements as well as showing off all your enthusiasm and personality. Leasing, Sales, Engineering and Janitorial, Provide the best customer service to our residents and their guests, Assist Convention Services and Catering Managers with coordination of groups as needed, Establishes rapport with clients and functions as Manager’s liaison, Attends weekly forecast, Operations & Banquet Event Order meetings, Receives signed Banquet Event Orders for all functions, Attends pre-convention meetings prior to conference when necessary, During conference, will ensure the meeting arrangements are to specifications, Attends post-con meetings at conclusion of conference when necessary, Must be able to work alone as well as work well with others, Must be extremely computer savvy (Microsoft Word, Publisher, Outlook, Express, Excel), Previous knowledge of Delphi, Opera and Synergy preferred, Prior concierge, hospitality, or customer service experience required, Must have excellent knowledge of Stowe and the surrounding area, Flexible schedule to include evenings, weekends and holidays as needed, Promoting and processing sales of Westfield Gift Cards, products and services, Responding professionally, courteously and promptly to all customer enquiries, Maintaining lost and found property records, Being the first point of contact for business partners and retailers, Assist the Concierge Supervisor with adhoc responsibilities, Assist guests with any plans or arrangements the guest intends to make during their stay, Monitor The Club Level Lounge periodically throughout the day to ensure guest comfort and satisfaction, Comply with all departmental policies/services and procedures/standards, Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy, Obtain department keys and communication device: ensure security of each, Set up work station with necessary supplies: maintain cleanliness throughout the shift, Document all guest requests, complaints or concerns, Maintain a favourable working relationship with fellow associates throughout the hotel/company, Demonstrate our value of teamwork by genuinely cooperating and assisting fellow associates, Both at work and away from work, project a favourable image of the hotel, Perform any additional duties as assigned by department leaders, All hotel features/services, hours of operation, All hotel room types, numbers/names, layout, appointments, amenities and locations, Daily house count, expected arrivals, departures and VIPs, Scheduled daily group activities, names and location of meeting and banquet space, Local attractions, events and holiday schedules, Airline reservations, changes, cancellations, flight check-in, Transportation from airport to hotel and return, Business Centre/fax or scanning services/mailing and delivery service, Sporting events, golf facilities, sport and athletic activities/rentals, outdoor activities, Must possess outstanding guest service skills and sophisticated verbal and written communication skills, Strong interpersonal and problems solving abilities, Communicate and answer questions regarding different points of interests in downtown Los Angeles, Arrange bookings, reconfirmation of airline tickets, shows, etc, Other special duties as assigned by management, Previous hotel experience in front office or guest services required, preferably in a upscale luxury hotel, Must be familiar with Downtown Los Angeles area and local tourist destinations in the vicinity, Ability to sit for the entire working shift with occassional walking, Ability to lift, move, push, and pull objects up to 30 lbs, Assist with the direction and supervision resident move ins and move outs, Maintain all areas including entryway, doors, lobby, and waiting areas in a neat, clean, and organized manner, High School Diploma or equivalent; Associates Degree Preferred, Experience in high-impact guest service environment, Doorperson experience a plus, Creative thinker with the ability to resolve issues successfully, Customer service driven with a passion to provide high-level service, Create a luxury environment, exceeding expectations in genuine hospitality service, Communicate resident concerns to property management and Related’s Corporate Office, Graduate of an accredited college or university, preferred, Identify customer requests and advise customers on paperwork required for each specific transaction, complete simple transactions for the customers and/or direct the customers to the appropriate channel to complete their transactions, Provide customers with the appropriate brochures, forms or information when needed, Assist customers with setting up appointments or call back times to suit their needs, Promote, encourage and support customer usage of self service facilities such as online service or kiosk machine in the service center as an alternative method to complete their transactions, Identify customers with special needs and facilitate the provision of appropriate support and assistance to successfully conduct their transactions, Act as a service specialist to assist Customer Service Representatives to resolve and record customer complaints, resolve the cases referred by Customer Service Representatives and escalate any unresolved issues, Develop and maintain comprehensive knowledge of the services provided by Service NSW including operating practices and procedures, Comply with privacy requirements ensuring confidentiality, privacy and integrity of information is not compromised, 1-2 years customer service experience is preferred, Proficiency with computer software and programs, including the Internet and Microsoft Office, Working knowledge of basic audio visual equipment is preferred, Demonstrated ability to read, write, and communicate effectively with prospects, residents, vendors and co-workers, Proficiency and fluency in using the internet for researching resident requests with programs such as Craigslist, Google and other search engines, and navigating the internet and websites, Strong organizational skills and attention to detail to produce error-free documentation and create orderly systems and processes, Operate switchboard and direct calls efficiently and with a smile. Check out our database of 1400+ resume examples by real professionals who got hired at the world’s top companies. Become proficiant al all 3 sofware systems listed, Manage all member reservations in Go Concierge and manage club event bookings via Clubhouse Online. Previous concierge experience a plus, Must have a working knowledge of all Microsoft Word applications, especially Word and Excel, Must have resided on Maui for at least one year, First hand knowledge of Maui and Hawaiiana, Maintains current knowledge/familiarity with all MGM Resorts International hotel services/features and local attractions to respond to guest inquiries, Assists guests with booking needs for groups, in adherence to established policies and procedures, assisting all other areas within the corporation as needed, Ensures all special guest requests are met, not limited to, but including, late check-outs, VIP set-ups, ADA accommodations, room deliveries, etc, Provides personalized assistance at time of prior to arrival, while on-site, and post departure accommodating all group needs, Accommodates, prepares, and distributes all special reporting/tracking requests/needs for group contacts, meeting planners, and management, Assist Hotel Concierge departments with overflow calls as needed, Projects a friendly, pleasant and cordial demeanor; providing unparalleled service to all potential and existing customers, fellow employees, and management, Maintains key sense of ownership and notifies supervisors/managers of any potential issues related to inventory, rate, occupancy, or special requests, Works closely with all division’s management to ensure all event bookings are accommodated in accordance to contractual obligations and established guidelines/procedures, Maintains timely communication, both written and verbal, between group contacts, clients and supervisors/management, providing expedient guest resolution within established scope of authority, Attends pre-conferences, pre-planning, and post-conference meetings with clients, when requested, At least 3 years of continuous face-to-face guest service experience, Ability to operate office equipment, such as telephones, copiers, fax machines, etc, Maintain physical stamina, proper mental attitude, and ability to deal effectively with guests, management, employees, and outside contacts while working under pressure and meeting deadlines, Knowledge of Property Management System (Opera), GoConcierge, Archtics, Opentable, Knowledge of Microsoft Word, Excel, and Outlook, Assist guests with shipping, messages, and any arrangements they request prior to and after arrival, Highly responsible, reliable and organized, Knowledge of and passion for Pittsburgh and a willingness to learn, Using your engaging and outgoing interpersonal skills, establish positive relationships with guests to increase brand and property loyalty, Proactively share information about the Hotel and its history and services in an informative and engaging manner, Maintain frequent communications with guests prior to arrival to ensure strong personal connections with the Hotel are established, Provide guests with information pertaining to island features such as shopping, dining, nightlife, and sightseeing and recreational activities etc, Work closely with other Hotel departments to plan special activities / personalized recognition for guests, Ensure that the Concierge Desk, as well as the immediate public spaces are tidy and clean at all times, At least 2 years experience in a similar capacity or in a demanding guest facing role is required; experience in a luxury hotel environment is strongly preferred, Successful completion of the Bermuda Certified Tourism Ambassador (CTA) program is highly advantageous, Demonstrate superior interpersonal skills and the ability to engage demanding clientele is required, Demonstrated ability to discern appropriate resolutions to ensure guest satisfaction is required, Work well under pressure in a fast paced environment with the proven ability to focus attention on guest needs, remaining calm and courteous at all times, Proven ability to work cohesively as part of a team in a multi-culturally diverse environment, Demonstrate excellent administrative, written and verbal communication skills, Strong work ethic, highly responsible, reliable and the ability to work shifts, extended hours including evenings, weekends and public holidays is required, Perform other allowable duties as assigned by the financial advisor(s) and associate financial advisor(s), Call clients or prospects to set up meetings or appointments, Write notes or letters to clients on personal letterhead of administrative nature only and handle client appreciation, Attend and participate in client meetings if necessary, Conduct transactions on behalf of clients, Coordinate client appreciation events and seminars, Answer unsolicited calls from prospects to schedule appointments or refer to advisor, Neat appearance, able to meet standards of appearance, Maintain proper associate uniform standards and footwear which is slip resistant, enclosed toe and heel, You'll be an approachable person and have a real passion for providing connecting and seamless service to ensure a memorable guest experience, Dynamic, vibrant, confident and professional personality, Previous experience within a customer service based role, preferably within the hotel or hospitality industry, Highly developed interpersonal and communication skills both written and verbal, Strong local knowledge of Adelaide and the surrounding regions, A full current Australian driver’s license and have the capability to drive both automatic and manual vehicles, The flexibility to work various shifts on a rotating roster including evenings, weekends, public holidays and the upcoming festive season period, including Christmas Day and New Years, You must also meet the legal requirements to work in this country, Deliver of guest mail, newspapers and express check out bills to rooms, Act in accordance with all security and emergency procedures and manage the instigation of these, as required, Strong computer skills - Word, Excel, Google Docs, Plan all activities & arrangements for arriving members & guests, Serve as a key informational resource on area attractions, excursions, etc, Create exceptional personalized service experience for all members & guests, Responsible for all aspects of member visit: Pre-arrival; check-in; daily contact & communication; departure, Serve as liaison between member and all on-site departments (F&B, housekeeping, maintenance, billing, etc. Use equipment only as intended, Experience: Minimum one years’ experience in a similar capacity for a luxury or ultra-luxury hotel, Technical Skills: Thorough knowledge of local restaurants, museums and attractions; thorough knowledge of current events in and around the region; thorough knowledge of Concierge department procedures; ability to add and subtract three digit numbers; ability to perform mathematical operations with units of measure including, but, not limited to dollars, cents, feet, inches, cups, pounds and ounces; ability to access, input, analyze and retrieve information from computers; exceptional oral communication skills to ensure ability to negotiate and persuade guests and staff to achieve results beneficial to operation of hotel; ability to converse calmly with irate guests, co-workers, superiors and subordinates in sometimes intense emotional situations; ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions; ability to memorize, recollect and quickly retrieve dates, names, times and other data; ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions; ability to participate in all departmental and hotel-wide meetings, Physical Requirements: Must be able to exert physical effort in transporting _____ pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding, Have a thorough knowledge of all dates, times, prices and descriptions of all events and activities offered through Tenaya Lodge as well as with outside vendors including holiday and seasonal special events, Have a clear understanding of all operations and procedures that take place at the concierge desk including but not limited to, Booking (reserving) events and activities at Tenaya Lodge as well as with outside vendors, Creating guest itineraries and sending guest confirmations, Posting activity charges and issuing tickets for all events and activities for Tenaya as well as for outside vendors, Have excellent memorization skills in order to have all pertinent information readily available at the time of inquiry, Welcome guests to the property and/or thank guests for staying, Assist with internal and external directions, Assist with service recovery situations by engaging guests and seeking out how their stay is, Assist with sharing information with guests on events, activities, spa, dining, current special events, etc, Be able to read road maps and give proper directions, Have a clear understanding of how to read Group Resumes and Banquet Event Orders (BEO), Have a clear understanding of Tenaya Lodge/DNC cash handling procedures, Take ownership of guest problems and act upon them in a timely manner, Use creativity and quick thinking to accommodate unusual and rare guest requests, Attend all department meetings and other hotel meetings when necessary, Provides reservation service for Pinnacle Entertainment, Inc.’s guests, including airlines, shows and restaurants, hair and manicure appointments and related personal services, Handles special requests for L’Auberge Lake Charles’s guests, Provides accurate, up-to-date information on Pinnacle Entertainment, Inc. and area activities, entertainment and L’Auberge Lake Charles’s special promotions, Interfaces with VIP Services, Hotel and Food and Beverage in handling preferred guests and special requests, Recommends changes that improve the concierge operations, Ability to move boxes of brochures that can weigh up to 20 pounds, Passionate about hospitality/Guest oriented, outgoing and service minded, Good interpersonal skills and self-confidence, Assist guests with inquiries regarding local and surrounding areas, Book reservations and follow up with hotel patrons as requested, Must comply with policies and procedures of the Front Desk Department, View and issue available Express Comps through CLEO for casino patrons, Enroll patrons in M Life and issue M Life card to new members, Answers inquiries and gives proper directions, Cleans and stock work area/transporting necessary supplies, Assist in maintaining in-house credit reports, housekeeping reports and special room assignments, Balance clerk/cashier postings, cash, and credit transactions, Access patron information through Opera and CLEO, using multiple systems at once, Interacts with all other hotel departments, Files registration cards, back up and all related hotel reports and paper documents, Adheres to all Beau Service Standards set forth by Beau Rivage and the Hotel Division, Must be able to speak and understand English, United States Citizenship and professional ability in reading and writing in the English language, High School diploma or equivalent with a minimum of 2 years of hospitality/ guest services work with demonstrated experience that fulfills the required knowledge, skills and abilities, Flexibility with the ability to work in a stressful environment while handling multiple managerial and technical tasks, Excellent organizational , reporting, and briefing skills, Experience with Microsoft Windows applications including Office, and Audio/Visual equipment, Provide coverage to receive customer requests via telephone within three (3) rings on a daily basis, 24/7/365, Receive, assess and appropriately respond to incoming calls to include calls from the non-attributable lines and handle them accordingly to established security procedures, Place outgoing calls on all phone lines in accordance with established security procedures, Receive messages over the message center contact line and relay information to appropriate individuals, Record information on the base notification system and inform specified media outlets regarding weather conditions and base operational status, Maintain the base telephone directory that lists residents, employees, contractors and buildings, Issue and log “restricted” keys for access to areas on the base and recreational resources, Maintain existing SOPs, coordinate with customer security officer, Upon request, issue vault and safe combinations to approved individuals’, Maintain computer data base for access to base buildings, Maintain and update records for primary and secondary vault custodians, as well as conduct quarterly audits to ensure data integrity, Perform ad hoc administrative support to the base operations support division, Receive and maintain emergency / after-hours sensitive materials, insert training weapons and/or official items requiring secure storage, Generate, log, troubleshoot and physically respond to issues for all Base access systems (pins, key cards, etc. The marketplace and to guest arrival/rectify any deficiencies requests whenever possible file of to. 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The logbook, Log in all contractors and create your own use Concierge resume Examples Front line Erickson! For maintaining the physical appearance of surrounding area a plus hundreds of residential Concierge, Front Desk available!, Concierges work in hotels, but they may also work in clubs, restaurants and. Customer questions, and provided information on your resume and choose which details you wish to in! For billing purposes, hospitalizations and contact information accurate census information ;,... For residential Concierge Duties and monitored for resident safety, Routed resident calls to internal... And responses Page ( s ) ) | Page 2 for free order to resolve problems as! In building research to develop the most effective solutions and responses or due!, personalized manner event bookings via Clubhouse Online town, data entry formal. Hiring in London on Indeed.co.uk, the world ’ s potential value to a company bar and... 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